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Software Support Specialist

Company: VirtualVocations
Location: Bridgeport
Posted on: November 15, 2024

Job Description:

A company is looking for a Software Support Specialist (StorEdge Product).



Key Responsibilities

Handle and register incidents received through various channels and classify them based on severity and priority
Collaborate with senior engineers on complex cases and escalate issues as necessary
Provide exceptional customer care and assist in training new support team members



Required Qualifications

Bachelor's degree in Business Applications, Computer Science, or a related field is desired
At least 2 years of product support experience, preferably in a technical support position
Experience utilizing CRM systems
Computer/IT Certification is a plus or equivalent years of work experience
Intermediate knowledge of desktop OS, network communication, and web services is preferred

Keywords: VirtualVocations, Jersey City , Software Support Specialist, IT / Software / Systems , Bridgeport, New Jersey

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