RESTAURANT SALES EXECUTIVE
Company: Marriott
Location: New York
Posted on: October 4, 2024
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Job Description:
Job Number 24172475
Job Category Sales & Marketing
Location JW Marriott Essex House New York, 160 Central Park South,
New York, New York, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY - Increases revenues for all property food and beverage
outlets and lounges by managing and coordinating restaurant private
events. Assists in the creation of private event Restaurant sales
goals. Develops leads, up-sell events, and book restaurant private
event functions. Works with clients and stakeholders within the
parameters of established guidelines. Communicates client
specifications to outlet managers and chefs to promote proper
implementation of client specifications. Provides appropriate
revenue and sales reports as required. Updates and maintain outlet
web-site information. Follows up with clients after functions and
network re-booking of any events for future business. Manages
restaurant space and availability use according to established
guidelines to promote room to space ratios and event profitability.
Maintains and demonstrates strong knowledge of food, beverage and
general trends within the hospitality industry. Inspects assigned
functions prior to event to verify they adhere to all client
specifications. - CANDIDATE PROFILE - Education and Experience -
Required: --- High school diploma or GED; 3 years' experience in
the sales and marketing, guest services, front desk, or related
professional area. OR --- Bachelor's degree from an accredited
university in Business Administration, Marketing, Hotel and
Restaurant Management, or related major; 1 year experience in the
sales and marketing, guest services, or related professional area.
- Preferred: --- 4-year college degree; previous experience in
proactive lead generation in hospitality and sales discipline;
knowledge of property-specific business segments (e.g. group,
catering, transient); knowledge the hospitality industry. - CORE
WORK ACTIVITIES - Managing Restaurant Sales Activities ---
Increases revenues for all property food and beverage outlets and
lounges by managing and coordinating restaurant private events. ---
Assists in the creation of private event Restaurant sales goals.
--- Develops leads, up-sell events, and book restaurant private
event functions. --- Works with clients and stakeholders within the
parameters of established guidelines. --- Communicates client
specifications to outlet managers and chefs to promote proper
implementation of client specifications. --- Provides appropriate
revenue and sales reports as required. --- Updates and maintains
outlet web-site information. --- Follows up with clients after
functions and network re-booking of any events for future business.
--- Manages restaurant space and availability use according to
established guidelines to promote room to space ratios and event
profitability. --- Maintains and demonstrates strong knowledge of
food, beverage and general trends within the hospitality industry.
--- Inspects assigned functions prior to event to verify they
adhere to all client specifications. - Building Successful
Relationships --- Coordinates with out-of-market account leaders
(e.g., Global Account Executives, Senior Account Executives, and
Area Account Executives) to coordinate in-market pull through of
business in order to grow account share. (e.g., visiting local
offices, reviewing solicitation list of opportunities, reader board
research, etc.). --- Participates in community and hotel networking
events (e.g., Rotary Clubs, Chamber of Commerce, etc). --- Visits
neighborhood targets and local small business accounts and
coordinates follow up efforts. --- Coordinates with Area Sales
Leader to understand needs and priorities of stakeholder hotels to
identify focus areas. --- Works collaboratively with the Large
Group, Core Group and Select Service and Extended Stay Group and
Catering teams in the Sales Office, Area Sales and Enterprise Sales
teams to verify that sales efforts are coordinated, complementary,
and not duplicative. --- Handles customer care issues and as
necessary, refers them to the appropriate owner. --- Supports the
company's service and relationship strategy, driving customer
loyalty by delivering service excellence throughout each customer
experience. --- Executes and supports the company's customer
service standards. --- Provides excellent customer service
consistent with the daily service basics of the company. ---
Performs other duties, as assigned, to meet business needs. -
Providing Exceptional Customer Service --- Accountable for customer
loyalty and property's brand standards by delivering service
excellence throughout each customer experience. --- Services our
customers in order to grow share of the account. --- Provides
excellent customer service consistent with the daily service basics
of the brand. --- Executes exemplary customer service to drive
customer satisfaction and loyalty by assisting the customer and
verifying their satisfaction before and during their program/event.
--- Sets a positive example for guest relations. --- Serves the
customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and
exceed their expectations, while building a relationship and
loyalty to the company. --- Handles guest complaints and disputes
following the instant pacification procedures. - The hourly pay
range for this position is $35.10 to $46.15. Marriott offers a
bonus program, comprehensive health care benefits, 401(k) plan with
up to 5% company match, employee stock purchase plan at 15%
discount, accrued paid time off (including sick leave where
applicable), life insurance, group disability insurance, travel
discounts, adoption assistance, paid parental leave, health savings
account (except for positions based out of or performed in Hawaii),
flexible spending accounts, tuition assistance, pre-tax commuter
benefits, and other life and work wellness benefits. -Benefits may
be subject to generally applicable eligibility, waiting period,
contribution, and other requirements and conditions. -The
compensation and benefits information is provided as of the date of
this posting. Marriott reserves the right to modify compensation
and benefits at any time, with or without notice, subject to
applicable law. -Marriott International is an equal opportunity
employer. -We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law.
Marriott Hotels strive to elevate the art of hospitality,
innovating at every opportunity while keeping the comfort of the
oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of "Wonderful Hospitality.
Always." by delivering thoughtful, heartfelt, forward-thinking
service that upholds and builds upon this living legacy. With the
name that's synonymous with hospitality the world over, we are
proud to welcome you to explore a career with Marriott Hotels. In
joining Marriott Hotels, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin
your purpose, belong to an amazing global team, and become the best
version of you. - JW Marriott -is part of Marriott International's
luxury portfolio and consists of more than 100 beautiful properties
in gateway cities and distinctive resort locations around the
world. JW believes our associates come first. Because if you're
happy, our guests will be happy. JW Marriott associates are
confident, innovative, genuine, intuitive, and carry on the legacy
of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll
be part of a community and enjoy true camaraderie with a diverse
group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you
can pursue your passions in a luxury environment with a focus on
holistic well-being. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment---. In
joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,--- begin -your
purpose, -belong -to an amazing global--- -team, and -become -the
best version of you.
Keywords: Marriott, Jersey City , RESTAURANT SALES EXECUTIVE, Hospitality & Tourism , New York, New Jersey
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