DESKTOP ENGINEER IN STAMFORD, CONNECTICUT (CT)
Company: NSD International, Inc.
Location: Stamford
Posted on: October 14, 2024
Job Description:
Desktop Engineer IV Voice ScopeResponsibilities:
- All desk end voice related incident and request management
tasks.
- Deployment testing of new telephony devices (IPC
dealer-board/Avaya handsets/headsets etc.)
- Troubleshooting user related incidents and escalating to
2nd/3rd for further investigation/instruction where needed
- Support day-to-day IPC related incidents and voice requests at
users desks.
- Support day-to-day Avaya Telephony and Zoom related faults at
users desks.
- Coordinate and communicate with 2nd/3rd support teams to log
incidents with third parties such as IPC.
- Maintain regular communication with the customer and management
on progress/status of owned incidents or requests.
- Maintain accurate records of incident investigations and
progress in the incident management system.
- Provide support to other engineers in the team as
required.
- Support locally out of hours after changes or during major
incident scenarios.Required Skills:
- Exposure to Trade Floor Support and Trader Voice Telephony
(IPC/AVAYA/ZOOM).
- General understanding of Telephony Solutions and wider
integrations (such as private wires and voice recording).
- Capable of supporting telephony issues at users desks and the
ability to escalate to 2nd/3rd line teams as necessary.
- Use of IT Service Management tools such as ServiceNow.
- Ability to work as part of an onsite team covering a wide range
of deskside support activities.
Keywords: NSD International, Inc., Jersey City , DESKTOP ENGINEER IN STAMFORD, CONNECTICUT (CT), Engineering , Stamford, New Jersey
Didn't find what you're looking for? Search again!
Loading more jobs...