Product Support Representative Senior
Company: Disability Solutions
Location: Philadelphia
Posted on: October 12, 2024
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Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : Bachelor of
Computer Science Travel Percentage : 0%Job DescriptionThe world of
finance moves fast. At FIS, we're faster. Our teams are empowered
to learn, grow, and make an impact-in their careers and
communities. We deliver innovation that advances the way the world
pays, banks and invests. If you want to grow personally and
professionally, we'd like to know: Are you FIS?About the role:As a
Product Support Representative, you will work with FIS clients to
provide in-depth product support. You will take incoming inquiries
to resolve customer concerns raised during installation, operation,
maintenance or product application.What you will be doing:---
Handle customer inquiries and resolving support issues such as
address changes, processing orders, warranty, or billing and
payment.--- Provide in-depth product support and researching client
issues.--- Troubleshoot problems with equipment or software
applications and recommend corrective action.--- Document customer
information and recurring technical issues to support product
quality programs and product development.What you will need:---
Prior banking experience preferred--- Strong analytical,
organizational and time management skills--- The ability to work
independently--- You are an excellent communicator and strong
problem-solver--- Knowledge of FIS products a plusWhat we offer
you:At FIS, we hire the best. In return, you receive exceptional
benefits including:--- Opportunities to innovate in fintech---
Tools for personal and professional growth--- Inclusive and diverse
work environment--- Resources to invest in your community---
Competitive salary and benefitsFIS is committed to providing its
employees with an exciting career opportunity and competitive
compensation. The pay range for this full-time position is
$80,960.00 - $131,960.00 and reflects the minimum and maximum
target for new hire salaries for this position based on the posted
role, level, and location. Within the range, actual individual
starting pay is determined additional factors, including
job-related skills, experience, and relevant education or training.
Any changes in work location will also impact actual individual
starting pay. Please consult with your recruiter about the specific
salary range for your preferred location during the hiring
process.Privacy StatementFIS is committed to protecting the privacy
and security of all personal information that we process in order
to provide services to our clients. For specific information on how
FIS protects personal information online, please see the Online
Privacy Notice.EEOC StatementFIS is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, marital status,
genetic information, national origin, disability, veteran status,
and other protected characteristics. The EEO is the Law poster is
available here supplement document available hereFor positions
located in the US, the following conditions apply. If you are made
a conditional offer of employment, you will be required to undergo
a drug test. ADA Disclaimer: In developing this job description
care was taken to include all competencies needed to successfully
perform in this position. However, for Americans with Disabilities
Act (ADA) purposes, the essential functions of the job may or may
not have been described for purposes of ADA reasonable
accommodation. All reasonable accommodation requests will be
reviewed and evaluated on a case-by-case basis.Sourcing
ModelRecruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company.#pridepass
Keywords: Disability Solutions, Jersey City , Product Support Representative Senior, Accounting, Auditing , Philadelphia, New Jersey
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